Returns
For questions about our return policy or how to return your product, start here.
What is your return policy?
If you’re not 100% satisfied with your order, we’ll fully-refund items shipped back within 30 days of delivery. To start your return and print a prepaid return shipping label click here. Refunds are returned to the original payment once your return i
How do I initiate a return?
Visit our self-service 24-Hour Return Center to print prepaid return shipping labels. Please note, International returns are not subject to prepaid labels, and must be paid for by the customer.
Are returns free?
Domestic returns are free, and you can initiate a return within 30 days of purchase via our Return Center.
What's the 1-Year Warranty on Lume Cube products?
Lume Cube replaces any defective items for up to a year from the purchase date. You can read more about our warranty policy here.
WARRANTY: Our Policy
Lume Cube, Inc. Warranty Policy. Lume Cube, Inc. will replace any unit that shows signs of defects within one year of purchase. Lume Cube, Inc. reserves the sole right to determine whether a unit is defective. To begin the replacement process, please
How Long Does it Take to Process a Return?
All returned items are subject to a thorough inspection and standard processing once they arrive at our facility. Please note that, due to this required evaluation, refunds typically take 10–15 business days to be fully processed after the return has