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For questions about our return policy or how to return your product, start here.

What is your return policy?

If you’re not 100% satisfied with your order, we’ll fully-refund items shipped back within 30 days of delivery. To start your return and print a prepaid return shipping label click here. Refunds are returned to the original payment once your return i

How do I initiate a return?

Visit  our self-service 24-Hour Return Center to print prepaid return shipping labels. *International orders are ineligible for free return shipping; this includes ring lights, Edge Light 2-Packs, the Studio Panel Lighting Kit, and Flex Light Pro.

How do I initiate an international return?

Please contact us for information and assistance on international return options.

Are returns free?

Domestic returns are free, and you can initiate a return within 30 days of purchase via our Return Center. For international returns, return shipping labels must be provided by you.

Are there restocking fees, or any other penalties for returns?

No. As long as you return the items you selected when creating your return, there are no penalties. If you do not ship back all of the items, you will need to provide shipping labels for the remaining items.

What's the 1-Year Warranty on Lume Cube products?

Lume Cube replaces any defective items for up to a year from the purchase date. You can read more about our warranty policy here.

WARRANTY: Our Policy

Our sincerest apologies for your Lume Cube not functioning properly. We offer a 1-Year Manufacturer Defect Warranty for all of our products. Please provide me the following information to begin the replacement process:- Lume Cube order number or proo