For questions about our return policy or how to return your product, start here.
If you’re not 100% satisfied with your order, we’ll fully-refund items shipped back within 30 days of delivery. To start your return and print a prepaid return shipping label click here. Refunds are returned to the original payment once your return i
Visit our self-service 24-Hour Return Center to print prepaid return shipping labels. *International orders are ineligible for free return shipping; this includes ring lights, Edge Light 2-Packs, the Studio Panel Lighting Kit, and Flex Light Pro.
Please contact us for information and assistance on international return options.
Domestic returns are free, and you can initiate a return within 30 days of purchase via our Return Center. Tube Light XL and Tube Light XL Multi-Packs are subject to a 20% restocking fee. For international returns, return shipping labels must be prov
Some products like the RGB Tube Light XL and RGB Tube Light XL Multi-Packs have a 20% restocking fee. Otherwise, as long as you return the items you selected when creating your return, there are no penalties. If you do not ship back all of the items,
Lume Cube replaces any defective items for up to a year from the purchase date. You can read more about our warranty policy here.
Our sincerest apologies for your Lume Cube not functioning properly. We offer a 1-Year Manufacturer Defect Warranty for all of our products. Please provide me the following information to begin the replacement process:- Lume Cube order number or proo