Chat with a customer service rep in the US who is an expert in all things Lume Cube.

Have a question or concern? Use this form to contact us by email.

If you'd like to leave a voicemail for a customer service rep to get back you, use the number below. Explain your situation and don't forget to leave your contact information.

Back to Lume Cube Shop

Lume Cube

<span id="isPasted" style="color: rgb(30, 30, 30); font-family: Poppins, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Lume Cube replaces any defective items for up to a year from the purchase date. You can read more about our <span id="isPasted" style="color: rgb(30, 30, 30); font-family: Poppins, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="https://lumecube.com/pages/warranty-policy">warranty policy here</a><span id="isPasted" style="color: rgb(30, 30, 30); font-family: Poppins, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

Lume Cube replaces any defective items for up to a year from the purchase date. You can read more about our warranty policy here.

What's the 1-Year Warranty on Lume Cube products?

Returns

Where is my order?

Can I update or cancel my order?

How long does shipping usually take?

I only received part of my order. Where is my stuff?

Do you offer overnight shipping?

What is your international shipping policy?

Do you sell your products outside of the USA?

Can I get a discount?

How do I dispute a delivery?

What is your fraud policy?

I am Tax Exempt, can I order without being charged tax?

Orders & Shipping

What is your return policy?

How do I initiate a return?

How do I initiate an international return?

Are returns free?

Are there restocking fees, or any other penalties for returns?

WARRANTY: Our Policy

What should I do if my light won't turn on or charge?

Where can I find additional product details & troubleshooting information?

Can I order replacement parts?

What is your warranty policy?

What if I try Lume Cube and it isn't a good fit?

Product Troubleshooting & Warranty

Which app works with my light?

Do all Lume Cube products connect with apps?

Where can I find App support

Do all Lume Cube products have remotes?

Apps and Wireless Control

Can I adjust the brightness & color temperature of my light?

What is Edge-Lit technology?

What is color temperature?

What does CRI mean?

What does LUX and LUMEN mean?

What does RGB and BI-COLOR refer to?

What is GREEN / MAGENTA tint control?

Technology & Terminology

What's the 1-Year Warranty on Lume Cube products?Updated a year ago