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Lume Cube

Lume Cube is here to help! Whether you need to track your order, read our FAQs, or contact us, our help center is here to get you what you need.

Lume Cube Help Center

If you haven't received a tracking email from us, you can check your order tracking here. You can use your order number, email, or tracking number. If your tracking is not available and it has been more than 2 business days, let us know your order number or email and we can look into it for you.

What is the status of my order?

Please send over your order number as soon as possible. If the order has not shipped out yet, we'll be able to catch this and support your request.

If the order has shipped already you'll need to follow the return link below once the product arrives to get it sent back for a full refund. 

We're confident you'll really like this product, but understand mistakes happen sometimes. We hope you can give this product a try as we have a 30-day money back guarantee. 

https://retuns.lumecube.com

 Thanks!

I need to cancel my order

This is an auto-reply but a real human will be with you as soon as possible! Providing the following info will expedite the process for you.

- Lume Cube order number or proof of purchase if purchased somewhere other than our website
- A short video displaying the issue would be best as we may be able to troubleshoot this issue for you. 
- Preferred shipping address (in the event a replacement is needed).

Warranty Claim 

International orders take anywhere from 10-14 business days, and that does not include any additional custom clearance delays.

All international customers are also required to pay customs duties, tariffs and  taxes from their respective countries. These costs are completely out of our control and cannot be waived or refunded. 

At this time internationally shipping is not available for the following products: 

Ring Light Pro
Studio Panel Lighting Kit
Flex Light Pro
Monitor Light Bar & Monitor Light Bar Remote

What is your international shipping policy?

Thanks for writing in and being interested in our products. Our YouTube channel is an awesome knowledge base and a great visual aid when it comes to getting to know our products more. Use the search on our channel for the product you're interested in. There is most likely a video going over that product in depth and you can compare it with any other product we have by reviewing both videos.

We also have in depth how-to videos for most of our products on the individual product pages. If you still have questions, click the "No I need more help" button below to continue.

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