Chat with a customer service rep in the US who is an expert in all things Lume Cube.

Have a question or concern? Use this form to contact us by email.

If you'd like to leave a voicemail for a customer service rep to get back you, use the number below. Explain your situation and don't forget to leave your contact information.

Back to Lume Cube Shop

Lume Cube

Lume Cube is here to help! Whether you need to track your order, read our FAQs, or contact us, our help center is here to get you what you need.

Lume Cube Help Center

Where is my order?

Can I update or cancel my order?

How long does shipping usually take?

I only received part of my order

Do you offer overnight shipping?

International Shipping & Product Information

Can I get a discount?

How do I dispute a delivery?

What is your fraud policy?

I am Tax Exempt, can I order without being charged tax?

Orders & Shipping

What is your return policy?

How do I initiate a return?

How do I initiate an international return?

Are returns free?

What's the 1-Year Warranty on Lume Cube products?

WARRANTY: Our Policy

Returns

What should I do if my light won't turn on or charge?

Where can I find additional product details & troubleshooting information?

Can I order replacement parts?

What is your warranty policy?

What if I try Lume Cube and it isn't a good fit?

Product Troubleshooting & Warranty

What apps can I use with my Lume Cube Products?

Where can I find App support

Do all Lume Cube products have remotes?

Apps and Wireless Control

Can I adjust the brightness & color temperature of my light?

What is Edge-Lit technology?

What is color temperature?

What does CRI mean?

What does LUX and LUMEN mean?

What does RGB and BI-COLOR refer to?

What is GREEN / MAGENTA tint control?

Technology & Terminology

Are the batteries for Lume Cube products replaceable?

For questions about your Lume Cube order or tracking, start here.

For questions about our return policy or how to return your product, start here.

If you are having an issue with one of our products, take a look at these troubleshooting tips and warranty information.

For information on what products pair with our apps, or support for one of our apps, start here.

Want to know your Lux from your Lumens? This is the place to start.

Unfortunately, the batteries for our Lume Cube products are not replaceable at this time. If you encounter any issues with the battery or the device, please provide the order invoice and a brief video showing the issue for further assistance.

<p>Unfortunately, the batteries for our Lume Cube products are not replaceable at this time. If you encounter any issues with the battery or the device, please provide the order invoice and a brief video showing the issue for further assistance.</p>

All articles