Orders & Shipping
For questions about your Lume Cube order or tracking, start here.
Where is my order?
Most orders are processed and shipped within 1-3 business days. Once your order leaves our warehouse, we’ll send a shipping confirmation email containing your tracking number and carrier details to the email address you used at checkout. If you don’t
Can I update or cancel my order?
We process orders very quickly to make sure you get your items as soon as possible. As soon as your order is placed, it is instantly sent to our fulfillment center for packing and shipment. Because of this rapid processing, updating or canceling an o
Shipping Costs & Time Frames
Shipping Information. Free Shipping: Enjoy free shipping on orders over $99 within the continental United States! The order total is based on your product subtotal, minus any discounts. Processing Time: We typically process orders within 1–3 business
I only received part of my order
Some orders ship in multiple packages. If you're missing items from your order, please check the tracking page to ensure the order is a multi-package shipment. If it doesn't appear that way, please reach out to our customer support for further assist
Do you offer overnight shipping?
We now offer next day shipping with Fedex Standard Overnight!. Please note that all overnight orders must be placed before 12pm EST Monday-Friday to be eligible for Overnight Shipping. All overnight orders placed on the weekend will be processed the
International Shipping & Product Information
International orders typically arrive within 5 –14 business days. Please note that this estimate does not include any potential delays caused by customs clearance, which can vary by country. All international customers are responsible for any customs
Can I get a discount?
If you’re a first-time customer, you can sign up for our mailing list and enjoy 10% off your first order. Looking for even more ways to save? Check out our Deals Page, where you’ll find a variety of discounted bundles and certified refurbished produc
How do I dispute a delivery?
We understand that delivery issues can happen, and we want to help resolve them quickly. Before submitting a dispute, please take the following steps:. Check for delivery proof & around your property- Some carriers provide a picture for delivery proo
What is your fraud policy?
We take fraud prevention seriously to protect both our customers and our business. If we detect suspicious activity—such as claims that an order was not received when tracking shows otherwise, or returned items that do not match the original order—we
I am Tax Exempt, can I order without being charged tax?
How to set up tax-exempt purchases?. If you qualify for tax-exempt purchasing, please follow these steps before placing your order to ensure you are not charged sales tax:. Create an Account. Go to our account registration page and create a login usi