Lume Cube logo
Lume Cube logo

All articles

Orders & Shipping

For questions about your Lume Cube order or tracking, start here.

Where is my order?

Most orders take two business days to process and ship. Once your order leaves our warehouse, a shipping notification with tracking details is sent to the email you used to place the order (check your spam folder!). For more details, you can use the

Can I update or cancel my order?

If you need to modify or cancel an order, please reach out to support immediately. Orders that have already been sent for processing at our warehouse may not be changed.

How long does shipping usually take?

Most domestic US orders are delivered within 4-5 days after the order is placed, with standard delivery service of $4.99. For customers in AK, HI, outer islands, & other countries, or for oversize products or expedited services, times and prices vary

I only received part of my order. Where is my stuff?

We ship from multiple warehouses across the country to provide the quickest service we can. Sometime this means that portions of your order may arrive in separate deliveries. Each shipment will have its own tracking number so make sure you look at al

Do you offer overnight shipping?

Unfortunately we don't offer overnight shipping but we do offer 2-Day Express shipping as long as the order is received before the cutoff time of 10:00 a.m. PDT. You are always welcome to contact [email protected] to request overnight or express s

What is your international shipping policy?

International orders take anywhere from 10-14 business days, and that does not include any additional custom clearance delays.All international customers are also required to pay customs duties, tariffs and  taxes from their respective countries. The

Do you sell your products outside of the USA?

At this time, not all of our products are available internationally. The following products are only available in the US:

Can I get a discount?

First time customers can sign up for our mailing list and receive 10% off. We also have a variety of discounted bundles as well as certified refurbished products that you can find on our deals page. Finally, if you qualify and are interested, we have

How do I dispute a delivery?

We get it, things happen. Do us a favor and check your neighbors house or behind the shrubs, but if your package says delivered and is not there, please contact us. Important note: sometimes orders with multiple items are fulfilled by separate wareho

What is your fraud policy?

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or items returned do not match what you ordered, we reserve the right to withh

I am Tax Exempt, can I order without being charged tax?

If you are Tax Exempt, please reach out to [email protected] BEFORE you place your order. We will need some documentation proving you are tax exempt and then we can set up your account so you are not charged tax. If you place an order and tax is c