How do I dispute a delivery?Updated a month ago
We understand that delivery issues can happen, and we want to help resolve them quickly.
Before submitting a dispute, please take the following steps:
Check for delivery proof & around your property- Some carriers provide a picture for delivery proof that can be helpful. Look around your home including behind landscaping, near garages, or on your porch.
Allow for split shipments - If your order contains multiple items, please note that they may be shipped separately and could also arrive separately.
If your tracking information shows that your package was delivered but you have not received it, and you have completed the above checks, please contact our customer service team directly.
Dispute Timeframe
You have 28 days from the date the tracking status shows as “delivered” to report the issue.
The delivery address you provide must match the one listed in your order confirmation.
Evidence Requirements
We reserve the right to request proof of additional information before issuing a refund or replacing the item.
Our goal is to ensure your order reaches you as intended, and we appreciate your cooperation in helping us investigate!