What is your fraud policy?Updated a month ago

We take fraud prevention seriously to protect both our customers and our business. If we detect suspicious activity—such as claims that an order was not received when tracking shows otherwise, or returned items that do not match the original order—we reserve the right to withhold refunds and block your account, along with any related accounts, from placing future orders.

If you believe an action was taken in error, please contact our customer support team. We’re happy to review your case and discuss it with you further.