Product Troubleshooting & Warranty
If you are having an issue with one of our products, take a look at these troubleshooting tips and warranty information.
What should I do if my light won't turn on or charge?
First, clean any dirt or debris from the charging port and power button or switch. Make sure you’re using the original Lume Cube charger and that the power source is working properly. Plug in your light and leave it charging for several hours (ideall
Where can I find additional product details & troubleshooting information?
You can find in-depth tutorials and product guides for most products on our YouTube page. For additional details and product specifications, most of our products have in-depth tutorial videos available right on their product pages. You can use the se
Can I order replacement parts?
We carry most clips, mounts, cables, and other replacement parts for our products, many of which are available to ship free of charge. If you don’t see the specific part you need by searching “parts” in the search bar at the top of our website, pleas
What is your warranty policy?
Lume Cube warrants that all products, when delivered in new condition and in original packaging from a Lume Cube authorized reseller or purchased directly from Lume Cube, are free from defects in manufacturing, materials, and workmanship under normal
What if I try Lume Cube and it isn't a good fit?
We know how important it is to have gear that works perfectly for you. If you’re not 100% satisfied with your Lume Cube, you can return it within 30 days of purchase for a full refund. Please note that we’re unable to refund items damaged for reasons
Are the batteries for Lume Cube products replaceable?
Unfortunately, the batteries for our Lume Cube products are not replaceable at this time. If you encounter any issues with the battery or the device, please provide the order invoice and a brief video showing the issue for further assistance.