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Product Troubleshooting & Warranty

If you are having an issue with one of our products, take a look at these troubleshooting tips and warranty information.

What should I do if my light won't turn on or charge?

First, clean any dirt or debris away from the charging port and power button or switch. Be sure you are using the included charging cable, and the power source you're connecting your Lume Cube light to is working correctly. The USB C side of the cabl

Where can I find additional product details & troubleshooting information?

You can find in-depth tutorials and product guides for most products on our YouTube page. For additional details and product specs, most products have in-depth tutorial videos on the their product pages on the website. Use the search at the top of th

Can I order replacement parts?

We have many clips, mounts, cables and other spare parts for many of our products available to ship out free of charge. Please contact us and provide details about the product part you need, and we'll be happy to help. Note: we do not have all parts

What is your warranty policy?

Lume Cube warrants that all products, when delivered to you in new condition, in original packaging, from a Lume Cube authorized reseller or directly from Lume Cube and used in normal conditions, is free from any defects in manufacturing, materials a

What if I try Lume Cube and it isn't a good fit?

We know how important it is to have gear that works for you. If you aren't 100% satisfied with your Lume Cube, return it within 30 days for a full refund. We can't refund any items that have been damaged for reasons not covered by our warrany, and sh