Product Troubleshooting & Warranty

What should I do if my light won't turn on or charge?

Where can I find additional product details & troubleshooting information?

You can find in-depth tutorials and product guides for most products on our YouTube page. For additional details and product specifications, most of our products have in-depth tutorial videos available right on their product pages. You can use the se

Can I order replacement parts?

We carry a selection of clips, mounts, cables, and other replacement parts for our products. If you are searching for a specific part, you can browse by typing “parts” into the search bar at the top of our website. If you don’t see the exact part you

What is your warranty policy?

Lume Cube warrants that all products, when delivered in new condition and in original packaging from a Lume Cube authorized reseller or purchased directly from Lume Cube, are free from defects in manufacturing, materials, and workmanship under normal

What if I try Lume Cube and it isn't a good fit?

We know how important it is to have gear that works perfectly for you. If you’re not 100% satisfied with your Lume Cube, you can return it within 30 days of purchase for a full refund. Please note that we’re unable to refund items damaged for reasons

Are the batteries for Lume Cube products replaceable?

Unfortunately, the batteries in our Lume Cube products are not replaceable at this time. If you experience any issues with the battery or the device, please provide your order number or proof of purchase along with a short video demonstrating the iss