Chat with a customer service rep in the US who is an expert in all things Lume Cube.

Have a question or concern? Use this form to contact us by email.

If you'd like to leave a voicemail for a customer service rep to get back you, use the number below. Explain your situation and don't forget to leave your contact information.

Back to Lume Cube Shop

Lume Cube

<p>First time customers can sign up for our mailing list and receive 10% off. We also have a variety of discounted bundles as well as <a href="https://lumecube.com/collections/certified-refurbished">certified refurbished</a> products that you can find on our deals page. Finally, if you qualify and are interested, we have an Affiliate Program and Creator Program, each with unique incentives.</p>

First time customers can sign up for our mailing list and receive 10% off. We also have a variety of discounted bundles as well as certified refurbished products that you can find on our deals page. Finally, if you qualify and are interested, we have

Can I get a discount?

Orders & Shipping

Where is my order?

Can I update or cancel my order?

How long does shipping usually take?

I only received part of my order. Where is my stuff?

Do you offer overnight shipping?

What is your international shipping policy?

Do you sell your products outside of the USA?

How do I dispute a delivery?

What is your fraud policy?

What is your return policy?

How do I initiate a return?

How do I initiate an international return?

Are returns free?

Are there restocking fees, or any other penalties for returns?

What's the 1-Year Warranty on Lume Cube products?

WARRANTY: Our Policy

Returns

What should I do if my light won't turn on or charge?

Where can I find additional product details & troubleshooting information?

Can I order replacement parts?

What is your warranty policy?

What if I try Lume Cube and it isn't a good fit?

Product Troubleshooting & Warranty

Which app works with my light?

Do all Lume Cube products connect with apps?

Where can I find App support

Do all Lume Cube products have remotes?

Apps and Wireless Control

Can I adjust the brightness & color temperature of my light?

What is Edge-Lit technology?

What is color temperature?

What does CRI mean?

What does LUX and LUMEN mean?

What does RGB and BI-COLOR refer to?

What is GREEN / MAGENTA tint control?

Technology & Terminology

Can I get a discount?Updated 8 months ago