Chat with a customer service rep in the US who is an expert in all things Lume Cube.

Have a question or concern? Use this form to contact us by email.

If you'd like to leave a voicemail for a customer service rep to get back you, use the number below. Explain your situation and don't forget to leave your contact information.

Back to Lume Cube Shop

Lume Cube

Lume Cube is here to help! Whether you need to track your order, read our FAQs, or contact us, our help center is here to get you what you need.

Lume Cube Help Center

International orders take anywhere from 10-14 business days, and that does not include any additional custom clearance delays.

All international customers are also required to pay customs duties, tariffs and  taxes from their respective countries. These costs are completely out of our control and cannot be waived or refunded. 

At this time internationally shipping is not available for the following products: 

Ring Light Pro
Studio Panel Lighting Kit
Flex Light Pro
Monitor Light Bar & Monitor Light Bar Remote

International Shipping 

It looks like this order has not shipped yet. If it has been more than 2 busines days, please let us know. We try to make sure all orders are shipped as quickly as possible but sometimes there could be delays with address verification, stock issues, etc.

Order Status / Product Question Help Center

Tracking Info

Warranty & Returns

Get more information

Orders & Shipping

Returns

Product Troubleshooting & Warranty

Apps and Wireless Control

Technology & Terminology

Get support